Return & Refund Policy
Effective Date: June 1, 2026
At RailroadStrap.com, we stand behind the quality of our railroad strapping and tie-down products. If you are not fully satisfied with your purchase, we are here to help.
Return Window
You may return most items within 30 days of delivery for a full refund of the purchase price, less any shipping costs. Items must be returned in original, unused condition with all original packaging and hardware intact.
Non-Returnable Items
- Items that have been cut, spliced, or otherwise modified
- Items showing signs of use, wear, or field installation
- Custom-cut webbing or special-order products
- Items returned without original packaging
- Clearance or final-sale items
How to Initiate a Return
To start a return, contact us at [email protected] or call 800-886-4926 with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) number and return shipping instructions. Returns sent without an RMA number may be refused.
Refund Processing
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 5-7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 72 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.
Exchanges
We are happy to exchange items for a different size, length, or configuration. Contact us to confirm availability before returning your item. Exchange orders ship upon receipt of your returned item.
Contact Us
RailroadStrap.com | 1015 N I35E, Suite 218, Carrollton, TX 75006 | Phone: 800-886-4926 | Email: [email protected]