Frequently Asked Questions
Find answers to common questions about our railroad strapping products, orders, shipping, and more. Cannot find what you need? Contact us at 800-886-4926 or [email protected].
Products and Applications
What are railroad straps used for?
Railroad straps are used to secure cargo on flatcar, gondola, and boxcar rail shipments. They are essential for preventing load shift during transit and must comply with Association of American Railroads (AAR) rules for freight securing.
Are your straps AAR approved?
Yes. Our railroad strapping products are manufactured to meet or exceed AAR Interchange Rules requirements for cargo securement. Product specifications, working load limits (WLL), and break strength ratings are listed on each product page.
What webbing materials do you offer?
We offer high-strength polyester webbing straps, the industry standard for rail freight securement. Polyester provides excellent strength-to-weight ratio, resistance to UV and abrasion, and minimal stretch under load. We also carry nylon webbing for applications requiring higher elasticity.
Can I get custom lengths or widths?
Yes, we offer custom-cut and custom-configured strapping for high-volume orders. Contact us at [email protected] with your specifications for a quote. Minimum order quantities apply for custom products.
Orders and Payment
How do I place an order?
Add items to your cart and proceed through our secure checkout. We accept Visa, Mastercard, American Express, Discover, and other payment methods shown at checkout. For large or custom orders, contact us directly to discuss pricing and terms.
Can I change or cancel my order?
Contact us as soon as possible at 800-886-4926 or [email protected]. We process orders quickly, so cancellations are only guaranteed if the order has not yet shipped. Once shipped, our return policy applies.
Do you offer volume discounts?
Yes! We offer tiered pricing for bulk purchases and wholesale accounts. See our Wholesale and Reseller Terms page, or contact us directly to discuss pricing for your volume requirements.
Shipping and Delivery
How long does shipping take?
Most orders ship within 1-2 business days. Standard ground delivery takes 3-7 business days. Expedited and overnight options are available at checkout. Large orders may ship via LTL freight with delivery in 5-10 business days.
Do you offer freight/LTL shipping?
Yes. For pallet-quantity or bulk orders, we arrange LTL freight shipping. Contact us for a freight quote before placing a large order so we can provide accurate shipping costs.
Returns and Warranty
What is your return policy?
We accept returns within 30 days of delivery for unused, unmodified items in original packaging. See our full Return and Refund Policy page for details.
What warranty do your products carry?
Our strapping products are warranted against manufacturing defects for one year from the date of purchase under normal use conditions. See our Limited Warranty page for full terms and exclusions.
Still have questions? Call us at 800-886-4926 or email [email protected]. We are happy to help!